Cisco Learning Network Space - User Information

User Information

Welcome to Cisco Learning Network Space!

(Advisory: We suggest bookmarking this new page since the old link to the old User Information page will be disabled on December 31, 2020.)

Check System Status at: Cisco Learning Network Space - System Status

Program Information:

  • Cisco Learning Network Space offers students who have registered for / enrolled in a course offered by a Cisco Learning Partner the ability to access Student Kit material in a digital format.
  • After a student redeems an access code for their Student Kit material, s/he will be able to view their materials via the Online eReader that can be accessed from their ‘My Content’ page on Cisco Learning Network Space.
  • For a complete list of supported browsers and system requirements, please refer to: Cisco Learning Network Space – System Requirements
  • After redeeming the access code, a student may also download their Student Kit materials and view them offline in any of our Cisco eReader apps:
App Available from
Cisco eReader – for Windows Cisco Learning Network Space
- Log in using your CCO ID
- Click the Download Application tab
Cisco eReader – for Android Google Play
Cisco eReader – for iPad iTunes Store
Cisco eReader – for Mac OS Mac App Store

New Features:

System Requirements:

Guides for System Features:

Online eReader User Guide:

  • The User Guide for the Cisco Learning Network Reader can be accessed from Cisco Learning Network Space.
  • Log in and click the Download Free Online Courses tab. Then click Cisco Learning Network Space Reader User Guide.
  • Doing so will add the Reader User Guide to “My Content”.
  • Launch the Reader User Guide from “My Content” to display its content.

Step-by-Step Instructions for Redeeming an Access Code and Displaying Content:

  1. Register for a Cisco.com account (i.e., CCO ID) if you don’t already have one. Be sure to click ‘I Agree’ in the “Terms of Use” page before proceeding to download any content.
    1. IMPORTANT NOTE: When registering, you will be automatically assigned a User ID for your CCO ID account. Your User ID cannot be changed and is tied to any student kits you redeem.
  2. Log in to Cisco Learning Network Space using your CCO ID.
  3. Click the My Content tab in the top right.
  4. Copy the access code that was provided via email or another medium and paste it into the box on the right pane under “Redeem your access code here:”, then click “Submit”. If the access code was provided by an email from Cisco Learning Network Space, then the email will have the following attributes:
    1. Subject: Activation Info for Cisco Student Kit
    2. From: Cisco Learning Network Space <CLNSpace@external.cisco.com>
  5. The “Terms of Redemption” will be displayed. The terms must be accepted in order to redeem the access code and be provided with your content. The terms are as follows:
    TermsOfRedemption
  6. The redeemed content is populated in the main left pane under “My Content.”
  7. Click the desired title in the “My Content” list to launch the eReader.
  8. For the eReader’s functionalities, please refer to the above sections: “Guides for System Features” and "Online eReader User Guide".

IMPORTANT – Your CCO ID and Student Kits:
Please note the following important points:

  • Please make note of your CCO ID and password.
  • Once redeemed, your student kit is associated with your CCO ID and cannot be transferred to another CCO ID.
  • Do not change the User ID for your CCO ID. Doing so will result in losing access to your redeemed student kits.
  • Please keep the primary email address for your CCO ID account up-to-date.
    • If you lose access to the primary email address for your CCO ID, then update your email address as soon as possible.
    • If you forget your password, the only way to reset your password is by using the email address associated with your CCO ID.
    • If you forget your password and no longer have access to the email address associated with your CCO ID, then you will no longer have access to your redeemed student kits.

FAQ

CCO ID ACCOUNT QUESTIONS

What is a CCO ID?

CCO ID, CCOID and Cisco.com ID are all used interchangeably to refer to your Cisco.com account. Cisco Learning Network Space requires a CCO ID (i.e., Cisco.com account) in order to log in and redeem your access codes for your student kits. The most important attributes of your CCO ID are:

  • User ID
  • Password
  • Primary Email Address

The User ID and Password are used to log in to Cisco Learning Network Space (https://learningspace.cisco.com/).

Once you redeem an access code for a student kit, the student kit is forever tied to your User ID.

If you change the User ID for your CCO ID account, you will lose access to all your student kits redeemed using that User ID.

If you forget your Password, the only way to reset it involves using your Primary Email Address, so it is very important to keep your Primary Email Address up-to-date.

If you forget your Password and you no longer have access to your Primary Email Address, then you will lose access to all your student kits.

Is there anything that I should do before logging in to Cisco Learning Network Space for the first time or before redeeming an access code?
If you registered your CCO ID a while ago, ensure that the email address associated with your CCO ID is up to date. This will allow you to recover your CCO ID in case you forget your password. This will also allow us to reach you in case you have any inquiries or need help from our Support Team. Log in to Cisco.com, click Account and then click Profile Manager. Once in the Cisco.com Profile Manager, you can update the Email field with your current email address.

Can I change the ID for my CCO ID?
If you’ve redeemed any student kits, then do not change the ID for your CCO ID. Doing so will result in losing access to your redeemed student kits.

Can I associate the same email address with multiple CCO IDs?
No, an email address can only be associated with one CCO ID. Associating an email address with more than one CCO ID is not allowed and will cause you to lose access to any redeemed student kits.

How do I change the email address for my CCO ID?

  • Log in to Cisco.com using your CCO ID.
  • Click Account near the top right.
  • Click Customer Profile Manager.
  • Update your email address to one that is not associated with any other CCO ID.
  • Click Save Changes, when done.

How do I change the password for my CCO ID?

  • Log in to Cisco.com using your CCO ID.
  • Click Account near the top right.
  • Click Customer Profile Manager.
  • Click the Security tab.
  • Enter and re-enter your new password.
  • Click Save Changes, when done.

I forgot the password for my CCO ID account. How do I reset the password?

  • To request assistance to help reset your password, send an email to: web-help@cisco.com
  • Please note that you must still have access to the email address associated with your CCO ID in order to be able to reset the password.

How do I log in to a Cisco eReader app (for Windows / Android / iPad / macOS)?

  • For any Cisco eReader app with version 5.2.0 or later, log in using either your email address or CCO ID.
  • For any Cisco eReader app with version 5.1.x or earlier, log in using either your CCO ID only.

STUDENT KIT QUESTIONS

What is the “Activation Info for Cisco Student Kit” email?
The “Activation Info for Cisco Student Kit” email provides you with your unique Access Code that is required in order to redeem your course materials (i,.e., your student kit), along with instructions on how to log in and redeem your Access Code.
The following is a sample “Activation Info for Cisco Student Kit” email:
ActivationInfoForCiscoStudentKit_SampleEmail.pdf (321 KB)

I didn’t receive the “Activation Info for Cisco Student Kit” email. What should I do?
Please check your Spam or Junk folder. Many times your email with Subject “Activation Info for Cisco Student Kit” from “Cisco Learning Network Space <CLNSpace@external.cisco.com>” can be found there.
If it is not in your Spam or Junk folder, then please contact your Learning Provider for more help.
If your Learning Provider confirms that the email was sent to your correct email address, then please contact Cisco Learning Network Space Support (see below).

How much can I print?
Digital versions of the course material are not designed for printing. Thus, only limited printing capability (up to 10 pages per book) is available at this point. If you wish to obtain a printed copy of the course materials, please contact your Learning Provider to find out if you can purchase a copy.

Can I copy part of the course document to the clipboard?
No, digital rights management (DRM) does not allow the copying of course content to the clipboard.

Can I copy my page notes or highlight comments to the clipboard?
Yes, your annotations belong to you, so you may copy them to the clipboard.

  • To copy your highlight comments, go to the edit box for each comment and copy from there.
  • There are several ways to copy your page notes:
    • Go to the edit box for each page note and copy from there.
    • Click Export to export them all at once.
    • Click Print Notes to print them all at once.

For more information, please see the following document: CLNSp_SP_eReaders__v04.5_.pdf (1.8 MB)

Can I download content and study offline?
Cisco eReader for Windows, Mac, iPad, and Android are available for offline study. To download any Cisco eReader app:

  • Go to Cisco Learning Network Space
  • Click Download Application
  • Click the icon / badge for the version you’d like to download and follow the installation instructions.

To determine if your device is supported, go to: System Requirements.

Is there an expiration date for my student kits? How long will I be able to access them?
At this time, Cisco has not implemented any EOL policy, so your student kits will be available through your CCO ID forever. Thus it is very important for you to remember your CCO ID and password and to keep your email address up-to-date.

SUPPORT QUESTIONS

How do I contact Cisco Learning Network Space Support (available 24×7)?

For the quickest response, please provide a detailed description and screenshots, if applicable.

I have different types of learning materials. Who do I contact for support?
For the quickest resolution, please contact the appropriate Support team in the support matrix below:

Type of Issue Who To Contact
Cisco Learning Lab issues Cisco Learning Lab (CLL) Support:
- cll-scheduler@external.cisco.com
CCO ID account issues Cisco Learning Network Space Support:
- https://learningspace.cisco.com/help
If our Support Team is not able to resolve your issue, they will redirect you to Cisco.com Support (web-help).
Note: If you contact Cisco.com Support (web-help) first and they deactivate your current/old CCO ID or change the ID for your CCO ID, then Cisco Learning Network Space Support may not be able to help you retrieve access to your student kits.
Problems with:
- Access Codes		 The Learning Provider who is providing your class.
If your Learning Provider cannot solve the issue, they will redirect you to Cisco Learning Network Space Support.
Requests for printed course materials The Learning Provider who is providing your class.
Cisco Learning Network Space is a digital platform offering course materials in digital format only. If you wish to obtain a printed copy of the course materials, please contact your Learning Provider to find out if you can purchase a copy.
Problems with:
- Access Code redemption
- Student Kits
- My Content
- Online eReader
- eReader apps		 Cisco Learning Network Space Support:
- https://learningspace.cisco.com/help

Thank you for participating in the Cisco Digital Kits program!
Learning@Cisco

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