Frequently Asked Questions (FAQ) for Cisco Learning Partners
Orders and Order
Management
What are factors that may affect how quickly my orders get
fulfilled and ready to be managed on Cisco Learning Network
Space?
- If your credit is placed on hold with the Cisco Learning Store at
Gilmore, you will need to resolve that before proceeding. Once your
credit is no longer on hold, orders will be relayed to Cisco
Learning Network Space for fulfillment.
- Network performance not under our control may affect how quickly
your orders appear on Cisco Learning Network Space.
- If your orders are placed while Cisco Learning Network Space is
under maintenance, you might experience additional delay.
After placing an order through Cisco Learning Store at
Gilmore, how quickly can I expect to see my order on the
Cisco Learning Network Space portal so I can distribute the access
codes to my students?
While Cisco’s SLA mentions up to 3
business days, provided your credit with the Cisco Learning Store at
Gilmore is good, you can expect to see your order appearing on Cisco
Learning Network Space within 30 minutes to an hour after submitting the
order.
After receiving my reservation confirmation from Cisco
Learning Lab, how quickly can I expect to see the
corresponding order on the Cisco Learning Network Space portal so I
can distribute the access codes to my students?
The
digital student kit portion of your scheduled lab is fulfilled Thursday
at midnight the week before the class start date. You should be able to
log in to Cisco
Learning Network Space on Friday to distribute your access
codes.
How do I know when I can start managing my orders on
Cisco Learning Network Space?
When your order is
ready to be managed, Cisco Learning Network Space will send an e-mail
with the subject of “Order:###### Successfully Processed”. That e-mail
is sent to addresses associated with the CCO IDs for your LP Site
Administrators who had been properly on-boarded to Cisco Learning
Network Space before the order was placed. On-boarded ESD administrators
will receive such an e-mail for an order they’ve placed on behalf of the
LPAs working with that ESD. The on-boarded LPA administrators will also
receive that same e-mail, but only for orders pertaining to that LPA.
Can I return the digital kits for refund?
As
with the printed Student Kits, all orders submitted are final. No
refunds, exchanges, transfers or cancellations allowed.
Since digital kits fulfillment is quick, please only order just enough
quantity for immediate needs instead of stockpiling them.
How long is an Access Code good for?
By default, it’s
good for 100 years from the date the order was placed. This is
controlled by the Activation Period. The Activation Period Start and End
Dates can be adjusted by the LP Admin under these circumstances:
- The Activation Period Start Date can be changed only when none of
the Access Codes has been redeemed. If any Access Code is redeemed,
the Activation Period Start Date is locked and can no longer be
changed.
- The Activation Period End Date can be changed at any time. However,
we recommend not changing the End Date unless really necessary.
Any student who has not redeemed their Access Code before the
Activation Period End Date will not be able to redeem it once
that date has passed.
How do I reinstate a ‘Revoked’ student kit?
An LP
Admin can no longer reinstate a student kit (i.e., move it from
‘Revoked’ back to ‘Redeemed’ status). To request a student kit to be
reinstated, please open a support case by going to: https://learningspace.cisco.com/help
Is an API available for external systems to connect with Cisco
Learning Network Space for purposes such as ordering and running
reports?
Currently there is no such API made available
externally. We will consider this for future implementation.
Troubleshooting
What do I do if a student hasn’t received their Access
Code?
Please ask the student to check their Spam or Junk
folder for an email with these fields:
From: Cisco
Learning Network Space <CLNSpace@external.cisco.com>
Subject:
Activation Info for Cisco Student Kit: (<
acronym> < version>)
If the student cannot find the
email, an LP Admin who has been on-boarded to manage your orders can
log in and resend the email to the student. Please see the
downloadable material from Admin Portal for Order Management and
Assigning Digital Kits to Students for more information.
eReader Usage
How much can I print?
You can print up to 10 pages in
each book within a course. (Please note that each time the Print button
is clicked in a book, this counts as one page printed, whether
or not you clicked OK in the Print dialog.) Please be
advised that this digital version is designed for online use, not
for printing. If the students prefer hard copy student kits, please
order the printed version for them.
Can I download content and study offline?
Cisco
eReader for Windows, Mac, iPad and Android are available for offline
study. To download any Cisco eReader app:
- Go to: Cisco
Learning Network Space
- Click Download Application
- Click the icon / badge for the version you’d like to download and
follow the installation instructions.
Go to System
Requirements to determine if your device is supported.